Legal notice

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the company's identification data is set out below.


COMPANY NAME

LANZAROTEGUIDES

Tax Identification Number:

B-76169036


REGISTERED OFFICE

Fray Luis de Leon Street 7 right high

35500 Lanzarote Reef SPAIN


EMAIL

lanzaroteguides@gmail.com


TELEPHONES

+34 928 805779

+34 665 673 604


DATA RELATING TO THE PRIOR ADMINISTRATIVE AUTHORIZATION FOR THE EXERCISE OF THE ACTIVITY

Tourist intermediation granted by the Government of the Canary Islands I-0003467


CANCELLATION POLICY


For excursions:

  • Obycat Black Hole
  • Ferry to Lobos without authorization
  • Wolves and the Caleta Fuste Ferry
  • Lobos and Ferry from the south zone
  • Wolves and Ferry from Corralejo
  • Mini cruise Lobos ferry underwater vision


Ticket conditions:
- Cancellations made more than 48 hours before the day of the ticket: Only management fees will be charged.
- Cancellations less than 48 hours before the day of the ticket (2 days before): 75% of the total amount of your reservation will be charged.
- Cancellations on the same day of the ticket: 100% of the total will be charged.

- If you change the date of your ticket, you have one year from the date of your reservation to travel (you must contact us by email to reconfirm your seats on the day you wish to travel).

In the event that weather conditions prevent us from making the trip, you will be entitled to a refund of the reservation amount, but not to any claim for this fact.

We always heed any warnings issued by maritime authorities. Cloudy or rainy weather conditions are not considered adverse weather conditions.


For other excursions:


1. Free cancellation if you cancel within 24 hours of the day of the contracted activity. (Full refund)

2. In the event of non-appearance at the specified point and time by the User for the performance of the service, the User will not be entitled to a refund of the amounts previously paid for the contracted service.

3. Excursion to Fuerteventura it is essential to carry a valid ID or passport, otherwise the excursion cannot be carried out.


Cancellations by Lanzaroteguides: The company reserves the right to cancel for reasons of force majeure such as weather warnings, lack of participants in the excursion, errors or any other cause. In this case, Lanzaroteguides will notify its clients and will immediately refund the amount paid if applicable.


  • To avoid crowds in certain Centres and for the safety of customers, the time chosen by the customer may be modified. The customer will be informed of this change with sufficient notice and if he/she is not satisfied, he/she may proceed to cancel and refund, if applicable; in no case will he/she be served at the time chosen.



HOW DO I CANCEL OR MODIFY MY RESERVATION?


Cancellation must be made using the Manage your Booking button that appears in the first email sent. If you have any problems cancelling your booking, please contact us at lanzaroteguides@gmail.com. Please note that it may take up to one business day for the money to be refunded to your card after cancellation.


SEE + INFO


TERMS AND CONDITIONS

We are not responsible for typographical errors, interruptions (due to temporary and/or partial server outages or repairs, updates and maintenance of our website or otherwise), inaccurate, misleading or false information, or lack of information provided by third parties.

The User agrees to accept and respect the terms and conditions of purchase established by any supplier with whom the User chooses to contract through this Website, including, but not limited to, the payment of any amount(s) accrued and compliance with all rules and limitations regarding the availability of rates, products or services and, if applicable, these will be made clear to the User on the screen before proceeding to make the reservation.


Our services are for personal, non-commercial use only. Therefore, you are not permitted to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity.

This website has been created by the company LANZAROTEGUIDES for informational purposes and for the personal use of users. This Legal Notice is intended to regulate access to and use of this website, as well as the relationship between the website and its users. By accessing this website, the following terms and conditions are accepted: Access to this website is the sole responsibility of the users.

Simply accessing this website does not imply any type of commercial relationship between LANZAROTEGUIDES and the user.

Access to and navigation on this website implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein.

The owner of the website may offer services or products that may be subject to specific conditions of their own which, depending on the case, replace, complete and/or modify these conditions, and about which the user will be informed in each specific case.


The descriptions of the excursions that appear on this website are merely informative; the company reserves the right to modify the places and times of visits without any prejudice to the organizing company.




PERSONAL DATA PROTECTION

LANZAROTEGUIDES SL informs the user that the processing of all personal data is carried out in accordance with the provisions of the new Data Protection Regulation 1016/679 of the European Union (RGPD).

+ MORE INFORMATION


SECURITY:The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. Any contracting process or that involves the introduction of personal data will always be transmitted via secure communication protocol (HTTPS://) so that no third party has access to the information transmitted electronically. Credit card data is entered on a secure page of the bank itself, and is transferred via SSL.

CAR RENTAL - RENT A CAR

Reservation confirmations are immediate. If the selected model is not available, a similar or superior model will be delivered.

Reservations include the following features:

  • Unlimited mileage
  • Local rates
  • Unlimited liability insurance, bail and legal defence in Spain, as well as damage to third parties, coverage for damage to the vehicle and occupants (contracted with the company Mapfre)
  • Comprehensive insurance for vehicle damage only (no deductible)
  • Additional driver free of charge
  • Free baby seats, booster seats and roof rack
  • No money is held on your card
  • It is not necessary to present any card, you can pay in cash.
  • Fuel Policy:

  • No amount of money is retained for fuel.

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  • The fuel tank must be left as it is delivered to you at the time of rental.

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  • Payment methods:


  • Payment upon collection of the vehicle in Lanzarote at the selected CICAR office:

  • Cash, credit or debit card.


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  • Cancellations:


  • No cancellation penalty.


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  • SEA EXCURSIONS

  • All sea excursions are subject to weather conditions.


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  • If you have to cancel an excursion due to adverse weather conditions, you can choose between changing your excursion to another day when there are available places or requesting a 100% refund of what you previously paid.


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  • Whale watching: A minimum of 4 people are required to take part in the excursion. If the excursion cannot be carried out due to a lack of participants, 100% of the payment made will be refunded.


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  • EXCURSIONS FROM FUERTEVENTURA TO LANZAROTE

  • It is essential to bring a valid ID card or passport. If you do not have it with you when boarding the ferry, you will not be able to continue the excursion and you will have to pay for your own return to your accommodation. You will also not receive any refund of the amount paid for the excursion.


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  • Fuerteventura Ferry Transfer only free when booking ferry ticket


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  • Back to Sea Trips


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  • LOST AND FOUND POLICY

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  • Lanzaroteguides SL is not responsible for any items lost during the excursion.

  • However, as an act of good faith, once the excursion is over, the guide must check the bus with the driver to see if any objects have been lost.


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  • If any lost object is found, it will be deposited that same day at the Lanzaroteguides office for subsequent collection by the owner at said facilities.


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  • Suggestions, incidents or complaints:


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  • Our main objective is for our clients to enjoy their excursions to the fullest. For this reason, and with the aim of improving our service and solving any incident or complaint as quickly as possible, we provide you with a specific form for this purpose.

  • You can also do so by contacting us by phone at 928 80 57 79 or directly by email at lanzaroteguides@gmail.com



  • User rights

  • You can request:


    2. Receive confirmation as to whether or not personal data concerning you is being processed, as well as access to your stored personal data, together with supplementary information.


    3. Receive a copy of the personal information you provide directly to us in a structured, commonly used and machine-readable format.

    4. Request rectification of your personal information over which we have control.

    5. Request deletion of your personal information.

    6. Object to our processing of your personal information.

    7. Request restriction of our processing of your personal information.

    8. Submit a complaint or claim to a supervisory authority.



      9. Please note, however, that these rights are not definitive and may be subject to our own legitimate interests and regulatory requirements.


      If you wish to exercise any of the rights mentioned above, or to receive further information, please contact our Data Protection Officer ("DPO") using the details set out below:

      lanzaroteguides@gmail.com


      Data retention

      We will retain your personal information for as long as necessary to provide our services, as well as to comply with our legal obligations, resolve disputes, and implement and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose of such collection, taking into account the requirements applicable to the situation and the need to destroy outdated and unused information as quickly as possible. Subject to applicable laws, we will retain records containing personal information of customers, account opening documents, communications and any other information required by applicable laws and regulations.


      We may rectify, replace or delete inaccurate information at any time and at our sole discretion.


      Reasons for data collection

      The processing of your Personal Information (i.e. any information which may allow your identification by reasonable means; (hereinafter "Personal information")

      It is necessary for the fulfillment of our contractual obligations to you, as well as to provide you with our services, protect our legitimate interests and comply with the legal and financial regulations to which we are subject.


      By using the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.


      We recommend that our Users read this Privacy Policy carefully and use it to make informed decisions.


      What information do we collect?

      We collect two types of data and information from Users.


      The first type corresponds to unidentified and non-identifiable information belonging to Users, which may be collected through your use of the Site ("Non-personal informationWe do not know the identity of a User whose non-personal information we collect. This information may include aggregated usage data and technical information transmitted by your device, both software and hardware (such as the type of browser and operating system your device uses, language preferences, access time, etc.), in order to improve the functionality of our Site. We also collect information about your activity on our Site (such as pages viewed, web browsing, clicks, actions, etc.).


      The second type of information is thePersonal informationwhich is individually identifiable information, that is, information that identifies an individual or that can, without undue difficulty, identify an individual. This information includes:


      • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (such as MAC addresses and UUIDs), and other information related to your activity on the Site.


      How do we receive information about you?

      We receive your personal information from various sources or actions:

      • When you voluntarily provide us with your personal data when registering on our Site,
      • When you use our Site or make use of it in connection with your use of our services,
      • From external providers, services and public records (such as traffic statistics providers).


    9. How is the information used? Who do we share the information with?

    10. We do not rent, sell or share User information with any third party except as described in this Privacy Policy.


    11. We may use the information for the following purposes:



      • Maintaining communication with you: to send you notifications related to our services, providing you with technical information and resolving any customer service issues you may have.

      • Communicate with you and keep you informed about our latest services and updates.

      • Show you advertisements when you use our Site (learn more in the "Ads" section).

      • Market and promote our websites and products (learn more in the "Marketing" section).

      • Conduct tests and statistical and analytical studies in order to improve the Site.



    12. In addition to the various uses listed above, we may transfer or disclose Personal Information to our affiliated companies and subcontractors.


    13. Other than the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party vendors, who may be located in different jurisdictions around the world, for any of the following purposes:


      • Host and manage our Site

      • Provide you with our services, including a personalized display of our Site

      • Store and process such information on our behalf

      • Serve you ads and assist you in both evaluating the success of our advertising campaigns and retargeting any of our users

      • Provide you with commercial offers and promotional material related to our Site and our services

      • Conduct research, technical diagnostics or analysis


    14. In addition, we may disclose information if we have a reasonable belief that such disclosure is helpful or reasonably necessary to: (1) comply with any applicable law, regulation, legal process or governmental request; (2) enforce our policies (including our Agreement), including any investigation of potential violations thereof; (3) investigate, detect, prevent, or take action regarding illegal activities or other violations, suspected fraud or security matters; (4) establish or exercise our rights to defend against legal claims or allegations; (5) prevent harm or injury to the rights, property or safety of us, our users, you or any third party; or (6) cooperate with law enforcement agencies and/or, if we deem it necessary, enforce intellectual property or other legal rights.


    15. Cookies

    16. We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services.


    17. A "cookie" is a small piece of information that a website assigns to your device while you are visiting the site. Cookies are very useful and can be used for a variety of purposes. These include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the ads you see are relevant to you and your interests, and to compile statistical data about the use of our Services.


    18. The Site uses the following types of cookies:


    19. a. "session cookies",

    20. which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when you close the browser.

      21.


    21. b. "persistent cookies"

    22. ", which are read only by the site, are stored on your computer for a fixed period of time and are not deleted when you close your browser. These cookies are used when we need to know your identity in case of frequent visits, for example, to allow us to store your preferences for the next login.

      23.


    23. c. "third party cookies",

    24. that are set by other online services that run content on the page you are visiting, for example, by third-party analytics companies that monitor and analyze access to the Website.

      25.


    25. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked by us to the information stored in and obtained from cookies. You can delete cookies by following the instructions included in your device preferences. However, if you choose to disable cookies, some features of our Site may not function properly and your online experience may be limited.


    26. We use a technology-based tool

    27. Snowplow Analytics

    28. to collect information about the use of the Site. This tool collects information such as how often users access the site, the pages they visit, etc. It does not collect any personal information and is only used by the Site's hosting and usage service provider to improve the Site and services.

      29.


    29. Using script libraries (Google Web Fonts)

    30. In order to present the content correctly and visually appealing in all browsers, we use script and font libraries such as Google Web Fonts (

    31. https://www.google.com/webfonts

    32. ) on this website. Google Web Fonts are transferred to the browser cache to prevent multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed using a default font.

      33.

    33. Collection of information from third parties

    34. Our policy only addresses the use and disclosure of information we collect from you. With respect to the disclosure of information you make to other parties or sites across the Internet, different regulations may apply to such disclosure or use of information. Accordingly, we encourage you to read the terms and conditions and privacy policy of each party to whom you choose to disclose information.


    35. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to any individuals not employed or directed by us, including any third parties who may disclose information as set forth in this Privacy Policy.


    36. How do we protect your information?

    37. We take great care in implementing and maintaining the security of both the Site and your information. We use industry standard procedures and policies to ensure the security of the information we collect and store and to prevent unauthorized use of it, and we require all third parties to implement similar security requirements in accordance with this Privacy Policy. Although we use reasonable measures to secure information, we cannot be held responsible for the acts of anyone who gains unauthorized access to or misuses our Site, and we make no warranties, express, implied or otherwise, that such access will not be prevented.


    38. Transfer of data outside the EEA

    39. Please note that some recipients of your data may be located outside the European Economic Area. In such cases, we will only provide your data to countries whose level of data protection has been approved by the European Commission, or we will establish an agreement to ensure an adequate level of data protection.


    40. Advertisements

    41. We may use third-party advertising technology to serve ads when you access the Site. This technology uses your information regarding your use of the Services to serve ads to you (for example, by placing third-party cookies on your web browser).


    42. You may opt out of many third-party advertising networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). To learn more about this practice by NAI and DAA members, as well as your choices regarding the use of your information by these companies, including how to opt out of third-party advertising networks operated by NAI and DAA members, please visit their respective websites:
    43. http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/
    44. .
      45.


    45. You can also find more information at:
    46. https://www.google.com/about/company/user-consent-policy-help/
      47.


      Marketing

      We or our third party subcontractors may use your Personal Information, such as your name, email address, phone number, etc., for the purpose of providing you with promotional material relating to our services that we believe may be of interest to you.


      Out of respect for your right to privacy, we also provide you with the means to opt out of receiving our commercial offers along with such material. If you unsubscribe, we will remove your email address or phone number from our commercial distribution lists.


      Please note that even if you have opted out of receiving our commercial emails, we may still send you other types of important email communications without offering you the option to opt out. These communications may include customer service announcements or administrative notices.


      Corporate transaction

      We may share information in the event of a corporate transaction (such as the sale of a substantial portion of our business, a merger, or an asset sale). In such a case, the acquiring company will have the rights and obligations described in this Privacy Policy.


      Minors

      We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed or intended for use by children. Under no circumstances will we permit use of our services by minors without prior consent or authorization from a parent or legal guardian. We do not knowingly collect any Personal Information from minors. If a parent or legal guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us via:lanzaroteguides@gmail.com


      Updates or modifications to this Privacy Policy

      We reserve the right to periodically modify or revise the Privacy Policy, which changes will be effective upon posting of the revised or modified Privacy Policy. The latest revision will be reflected in the "Last Modified" section. Your continued use of the Platform following notification of such modifications on our website constitutes your acknowledgement of and consent to such modifications to the Privacy Policy and your agreement to be bound by the terms of such modifications.